Shipping Policy

Last updated: 12 August 2026

UK Delivery

We currently deliver to addresses within the United Kingdom only.

Standard UK delivery is free on every order, with no minimum spend.

Processing and Dispatch

Orders are normally processed and dispatched within 1–2 working days after payment has been confirmed.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day.

Once your order has been dispatched, we will send a confirmation email containing tracking information where available.

Estimated Delivery Time

Standard UK delivery normally takes 2–5 working days after dispatch.

These delivery times are estimates and are not guaranteed. Delivery may occasionally take longer because of postal disruption, severe weather, seasonal demand or circumstances outside our reasonable control.

Unless a different timeframe has been agreed, we will deliver your order without undue delay and within 30 days after your order has been accepted.

Delivery Addresses

Please provide a complete and accurate delivery address when placing your order.

We cannot change the delivery address after an order has been dispatched. Contact us promptly at support@tepre.co.uk if you notice an error in your address.

We are not responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer. Additional delivery costs may apply if an order must be sent again because an incorrect address was provided.

Tracking

Tracking details will be provided by email when the selected delivery service includes tracking.

Tracking information may take up to 24 hours after dispatch to become active.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information provided;
2. Check that the delivery address on your confirmation email is correct;
3. Check for any attempted-delivery notification; and
4. Contact us at support@tepre.co.uk.

We will investigate the delivery with the carrier and provide an appropriate solution.

Lost or Damaged Parcels

We remain responsible for your order until it is delivered into your physical possession or received by a person you nominated.

If your parcel appears to be lost or arrives damaged, contact us promptly at support@tepre.co.uk, quoting your order number. Please include photographs of any damaged product and packaging where possible.

We will investigate and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Delivery Instructions and Safe Places

If you request that a parcel be left in a safe place or with a neighbour, please ensure that the location is secure.

Our responsibility for the parcel ends when it has been delivered according to your authorised instructions, except where the carrier has failed to follow those instructions or where responsibility cannot legally be excluded.

International Delivery

We do not currently offer delivery outside the United Kingdom.

If international delivery becomes available, the applicable charges, estimated delivery times and any relevant customs information will be displayed at checkout.

Returns

Delivery and return arrangements are separate. For information about cancellations, returns and refunds, please read our Return and Refund Policy available on our website.

Contact Us

For questions about dispatch or delivery, contact:

Tepre Limited, trading as Tepre London
Email: support@tepre.co.uk
Address: 13 Greencroft Road, Hounslow, TW5 0BQ, United Kingdom
Company registration number: 16358474